Frequently Asked Questions
What payment options do you offer?
We accept VISA, Mastercard, Discover, American Express, PayPal, ApplePay and Prepaid Check. Online sales are currently handled through PayPal. We will be launching our full online eCommerce store soon.
Do you accept purchase orders?
We accept purchase orders from schools and government agencies. In our endeavor to keep costs low we do not accept purchase orders from other entities. If you are a school or government agency you can fax your PO to 1-717-925-8323 along with your order number. To get your order number, proceed through the checkout process and click “Request Sales Contact” rather than “Continue to Checkout.”
Can I pay by check?
Yes, you can mail us a check with your order number attached. To get your order number, proceed through the checkout process and click “Request Sales Contact” rather than “Continue to Checkout.” We will release the order when we have received your check.
Do you ship COD?
No, we do not ship orders COD.
Can I give you my credit card over the telephone?
Yes. Please call us to place your order.
Is it secure to give my credit card over the Internet?
Your transaction is money back guaranteed to be secure up to $10,000.00. Your card number is encrypted, packaged in an ‘envelope’ and sent securely to the bank credit card processor (our bank is PayPal) for approval. The bank needs a ‘key’ to open up the ‘envelope’ and decrypt the credit card number. Neither Gemini Sign Letters nor its employees ever have access to your credit card number. Our computer servers are verified hacker safe daily, and even if they broke in, there are no credit card numbers to take.
What is PayPal?
PayPal is our bank and it enables our customers to send and receive money online with their credit card. With PayPal, your credit card information is never shared with the Gemini Sign Letters. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. PayPal has over 100 million member accounts in 190 countries and regions.
Do you ship by United States Post Office(USPS)?
We shop the most economical carrier available and consider all factors including real-time package tracking, signature confirmation and customer service standards. It is our sole discretion which carrier we use to get you the best and speediest delivery. We ship USPS for many of our small and free shipping packages. Please contact us if you prefer an order to ship by USPS.
Do you ship to APO (Army Post Office) addresses?
Yes, we ship to APO and FPO addresses if the package(s) is under 108 inches and 70 pounds. Larger items can be shipped by freight carrier to the Defense Distribution Center. After ordering online with the appropriate ship to address (CONUS), email us the instructions for them to forward the package to the APO.
Do you ship internationally?
Yes we do.
Can you bill the shipping to a third party account?
No, we are not authorized by the carrier to bill to third party accounts. However, we can make arrangements for you to send a call tag or carrier when your order is ready to pick up.
How can I calculate the shipping charges?
Each product has a shipping tab which explains its estimated shipping method and cost. Your actual shipping cost is calculated during checkout and it depends on all items in the shopping cart. For example, some items can ship UPS but larger items have to ship freight truck.
I have an irregular size package and your system says ‘Call for Shipping’?
Our system may not be able to accurately provide real-time shipping cost because the item you selected has a customized variable that we are not able to pass to the freight server. Rather than provide you an unrealistic high shipping price, we ask that you call us for shipping and we will walk you through the checkout with the least expensive freight charges available.
How do you handle 501(c) tax exempt orders?
We do not charge sales tax if you are located outside of Massachusetts. If you are a tax exempt organization having product shipped to Massachusetts we can exempt sales tax. We need a copy of your tax exempt certificate prior to placing the order. Email us a copy of the certificate so we can tag your account as tax free. You must be logged in as a tax exempt customer for sales tax to be waived. Our certificate manager cannot accept faxed copies and we cannot refund sales tax ad hoc. We only collect MA sales tax and are required by to law to forward it to the state of Massachusetts. MA tax exempt customers can request a refund of sales tax.
Is there a minimum order?
There is no minimum dollar limits to place an order, ie: $20.00. But some products have minimum quantities because of the way they are packaged, ie: sets of 10.
Why do you need my email address?
We email you a copy of your order and a tracking number. We are required to provide your credit card company your email address so they can email you a receipt. We email you order status updates. We do not use your email for SPAM. The privacy statement and practices of Gemini Sign Letters have been reviewed and complies with government and industry guidelines concerning the use of your email address and personal information. These standards include the Organization for Economic Cooperation and Development (OECD) Guidelines on the Protection of Privacy and Transborder Flows of Personal Data, the Federal Trade Commission and Department of Commerce’s Fair Information Practices, the California Online Privacy Protection Act, and the CAN-SPAM Act.
Can I change an order that I just placed?
You can change an order that has not been put into production. All change orders are required in writing by replying to your order confirmation email.
Can I add to an order I just placed?
Yes, please call us regarding your order.
Do I need to create an account to order from Gemini Sign Letters?
You do not need to create and account to place an order. But it is also easier to place future orders or to reorder from your order history with an account. Account holders also receive instant coupons and price discounts. Account holders can check their order history and order status online.
How do I check the status of my order?
You can log in to your account and click the Order History tab. All your orders are listed with its status or tracking number.
Can I reorder an item I have received?
You can log in to your account and click the Order History tab. All your orders are listed by order number and date. Click on the order number to see order details. Select each item to be ordered (or all items) and click the reorder button. Items are added to your basket and then you can proceed through check out.
Do you offer wholesale discounts?
Our prices are already wholesale.
Do you send samples?
If we have an item in the sample room we will send it on to you. But not all products have samples.