What payment options do you offer?
We accept VISA, Mastercard, Discover, American Express, PayPal, ApplePay and Prepaid Check. Online sales are currently handled through PayPal. We will be launching our full online eCommerce store soon.
Do you accept purchase orders?
We accept purchase orders from schools and government agencies. In our endeavor to keep costs low we do not accept purchase orders from other entities. If you are a school or government agency you can fax your PO to 1-717-925-8323 along with your order number. To get your order number, proceed through the checkout process and click "Request Sales Contact" rather than "Continue to Checkout."
Can I pay by check?
Yes, you can mail us a check with your order number attached. To get your order number, proceed through the checkout process and click "Request Sales Contact" rather than "Continue to Checkout." We will release the order when we have received your check.
Do you ship COD?
No, we do not ship orders COD.
Can I give you my credit card over the telephone?
No. In our endeavor to provide the highest degree of credit card privacy and security, we do not accept credit card numbers by telephone. The Payment Card Industry (PCI) is moving towards stricter standards in the handling of credit card numbers. They do not want credit card numbers stored on a desktop hard drive or memory for even an instant. As part of our written PCI Compliance policy, we have decided to never have access to your credit card information by telephone or otherwise.
Is it secure to give my credit card over the Internet?
Your transaction is money back guaranteed to be secure up to $10,000.00. Your card number is encrypted, packaged in an 'envelope' and sent securely to the bank credit card processor (our bank is PayPal) for approval. The bank needs a 'key' to open up the 'envelope' and decrypt the credit card number. Neither Gemini Sign Letters nor its employees ever have access to your credit card number. Our computer servers are verified hacker safe daily, and even if they broke in, there are no credit card numbers to take.
What is PayPal?
PayPal is our bank and it enables our customers to send and receive money online with their credit card. With PayPal, your credit card information is never shared with the Gemini Sign Letters. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. PayPal has over 100 million member accounts in 190 countries and regions.
Do you ship by United States Post Office(USPS)?
We shop the most economical carrier available and consider all factors including real-time package tracking, signature confirmation and customer service standards. It is our sole discretion which carrier we use to get you the best and speediest delivery. We ship USPS for many of our small and free shipping packages. Please contact us if you prefer an order to ship by USPS.
Do you ship to APO (Army Post Office) addresses?
Yes, we ship to APO and FPO addresses if the package(s) is under 108 inches and 70 pounds. Larger items can be shipped by freight carrier to the Defense Distribution Center. After ordering online with the appropriate ship to address (CONUS), email us the instructions for them to forward the package to the APO.
Do you ship internationally?
We are not set up for international commerce. We are not able to provide border crossing or documentation fees in real time to add to your total shipping costs at check out. All orders must be shipped to a US based location and paid for by a US based credit card. Or you can contact your shipper and send a all tag and have your items picked up here.
Can you bill the shipping to a third party account?
No, we are not authorized by the carrier to bill to third party accounts. However, we can make arrangements for you to send a call tag or carrier when your order is ready to pick up.
How can I calculate the shipping charges?
Each product has a shipping tab which explains its estimated shipping method and cost. Your actual shipping cost is calculated during checkout and it depends on all items in the shopping cart. For example, some items can ship UPS but larger items have to ship freight truck.
I have an irregular size package and your system says 'Call for Shipping'?
Our system may not be able to accurately provide real-time shipping cost because the item you selected has a customized variable that we are not able to pass to the freight server. Rather than provide you an unrealistic high shipping price, we ask that you call us for shipping and we will walk you through the checkout with the least expensive freight charges available.
How much is sales tax?
We are located in Massachusetts and are required to collect sales tax for any item (tangible personal property) delivered to a Massachusetts address. We do not have an obligation to charge or collect sales tax in other states. However, you the buyer may be required to file a use tax with your state, but that is up to you.
How do you handle 501(c) tax exempt orders?
We do not charge sales tax if you are located outside of Massachusetts. If you are a tax exempt organization having product shipped to Massachusetts we can exempt sales tax. We need a copy of your tax exempt certificate prior to placing the order. Email us a copy of the certificate so we can tag your account as tax free. You must be logged in as a tax exempt customer for sales tax to be waived. Our certificate manager cannot accept faxed copies and we cannot refund sales tax ad hoc. We only collect MA sales tax and are required by to law to forward it to the state of Massachusetts. MA tax exempt customers can request a refund of sales tax.
Is there a minimum order?
There is no minimum dollar limits to place an order, ie: $20.00. But some products have minimum quantities because of the way they are packaged, ie: sets of 10.
Why do you need my email address?
We email you a copy of your order and a tracking number. We are required to provide your credit card company your email address so they can email you a receipt. We email you order status updates. We do not use your email for SPAM. The privacy statement and practices of Gemini Sign Letters have been reviewed and complies with government and industry guidelines concerning the use of your email address and personal information. These standards include the Organization for Economic Cooperation and Development (OECD) Guidelines on the Protection of Privacy and Transborder Flows of Personal Data, the Federal Trade Commission and Department of Commerce's Fair Information Practices, the California Online Privacy Protection Act, and the CAN-SPAM Act.
What is your return policy?
Our return policy falls into two categories depending on the nature of the product. Stock signs are signs that can be returned to the shelf for resale to another customer. Custom made signs or special order items are non-returnable. The policy can be found on the Returns Tab found on each product page. You may review our complete Return Policy here.
Can I cancel an order?
You can cancel an order that has not been put into production. You will receive a full refund. All cancellations are required in writing by replying to your order confirmation email.
Can I change an order that I just placed?
You can change an order that has not been put into production. All change orders are required in writing by replying to your order confirmation email.
Can I add to an order I just placed?
Additional items are treated as separate orders. You need to place a second transaction to add to your order.
Do I need to create an account to order from Gemini Sign Letters?
You do not need to create and account to place an order. But it is also easier to place future orders or to reorder from your order history with an account. Account holders also receive instant coupons and price discounts. Account holders can check their order history and order status online.
How do I check the status of my order?
You can log in to your account and click the Order History tab. All your orders are listed with its status or tracking number.
Can I reorder an item I have received?
You can log in to your account and click the Order History tab. All your orders are listed by order number and date. Click on the order number to see order details. Select each item to be ordered (or all items) and click the reorder button. Items are added to your basket and then you can proceed through check out.
Do you offer wholesale discounts?
We are not set up as a wholesaler.
Do you offer quantity discounts?
Yes, we offer quantity discounts on some products. If available, quantity discounts are displayed on each product page and automatically discounted when added to your shopping cart.
Do you offer coupons?
Occasionally, we reward returning customers with a discount on a particular item or the entire order. Coupon codes for discounts are emailed to our customers. Coupons must be entered at checkout and cannot be applied retroactively. Amazon Payments and Google CheckOut cannot honor our coupons. One coupon per order.
Do you send samples?
If we have an item in the sample room we will send it on to you. But not all products have samples.